JOB TITLE: Training Manager, CSC LA

COMMITMENT: Full-time

REPORTS TO: Senior Training Manager

SUPERVISES OTHERS: Yes

LOCATION: LA Branch Office (Torrance CA), In-person

COMPENSATION: $70,304 - $72,000 Annually

BENEFITS: 401(k) and Life Insurance, Vacation Time, Medical / Dental

/ Vision/ Voluntary Life Insurance, Direct Deposit, ESOP – Employee

stock ownership program, Long/Short Term Disability, Management

Growth & Development Plan, Mentorship Program, Bonus

opportunities, Corporate Trainings

GENERAL PURPOSE OF JOB:

Reports to the Sr. Training Manager and serves as a key contributor to CSC’s Training and Workforce Development operations. The Training Manager is responsible for designing, delivering, analyzing, and continuously improving training programs in alignment with local branch initiatives, corporate standards, and regulatory requirements. This role plays a strategic and operational function by analyzing training data, forecasting training needs, supporting licensing and

quality assurance efforts, and partnering closely with Workforce, Licensing, QA, and Operations teams. The Training Manager may oversee a team of facilitators and provides instructional leadership while ensuring compliance, consistency, and scalability across training programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties below reflect the minimum requirements for this position.

• Design, maintain, and update branch-specific training curricula, lesson plans, materials, and instructional standards.
• Analyze training data, compliance metrics, and attendance trends to evaluate effectiveness and identify gaps or opportunities for improvement.
• Forecast training demand based on staffing needs, event volume, compliance timelines, and workforce growth.
• Develop and maintain training calendars, dashboards, reports, and compliance trackers. 
• Deliver and oversee training classes in accordance with branch, corporate, FEMA, DHS, SAFETY Act, and other applicable directives.
• Provide instructional oversight and support to Training Facilitators and instructors, including coaching, scheduling, and quality control.
• Support Workforce Development initiatives by partnering on onboarding, large-scale training rollouts, and special workforce programs.
• Assist the Licensing Department with Guard Card processing support, documentation review, application preparation, and class coordination as needed. 
• Collaborate with the Quality Assurance team on assessments, audits, field evaluations, corrective action plans, and certification validation.
• Ensure training, licensing, and QA processes align and support overall workforce readiness and compliance.
• Respond to inquiries related to training policies, procedures, certifications, and requirements.
• Identify and monitor legal and regulatory requirements to ensure all training documentation and delivery meet local, state, and federal standards.
• Travel to job sites to provide field support, training reinforcement, observations, and operational assistance.
• Assist with department and branch-level projects, pilots, and process improvements.
• Maintain accurate records within training, licensing, and workforce systems (e.g., ClickUp, Monday.com, WISH, SORT, internal LMS platforms).
• Other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: 

May directly oversee Training Facilitators or instructors as assigned. Responsibilities include scheduling, training delivery oversight, feedback, performance support, and ensuring consistent instructional quality across facilitators.

SKILLS:

• Oral Communication Skills • Written Communication Skills • Interpersonal Communication Skills • Diplomacy • Organization

• Strategic Planning • Professionalism • Attention to Detail • Analytical & Data Interpretation Skills • Computer literacy 

• Database management • Management Decision-making skills

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree preferred; and relevant experience in training management, workforce development, licensing, compliance, or security operations. Prior experience analyzing training data, forecasting, and leading facilitators is strongly preferred.

LANGUAGE ABILITY:

Ability to read, interpret, and communicate training standards, licensing regulations, compliance requirements, and procedural documentation. Ability to communicate effectively with frontline staff, facilitators, management, and executive leadership.

MATH ABILITY:

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, percentages, and interpret dashboards, charts, and compliance metrics.

REASONING ABILITY:

Ability to apply common sense and analytical reasoning to carry out instructions furnished in written, oral, or diagram form. Ability to manage competing priorities and make sound decisions in a fast-paced operational environment.

COMPUTER & EQUIPMENT SKILLS:

To perform this job successfully, an individual should have working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint. Must become proficient in CSC systems including training, licensing, QA, and workforce platforms (e.g., ClickUp, Monday.com, WISH, SORT, internal LMS tools).

TRAVEL REQUIREMENTS: As a nationwide organization with involvement in many of the world's premier events, the individual may be asked to travel to other branch locations and provide management assistance for such events. Some common annual events include the Coachella Valley Music Festival, Stagecoach Country Music Festival, Electronic Daisy Carnival (EDC), NFL Playoffs, and various conventions. All travel is paid for by CSC

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.