Main Activities and Responsibilities

• The THQ Catering Manager will be responsible for overseeing catering logistics, managing meal distribution, and ensuring compliance with FIFA’s operational standards and best practices. 
• Oversee food service logistics for Marketing/VIK, Workforce, Volunteers, Officials, Teams, Medical, Youth/Ball Kids, Media/Broadcasting Services, and Entertainment & Ceremonies. 
• Lead the daily operations of the Workforce and Volunteers Restaurant and TV Compound dinning, ensuring timely and efficient service. 
• Manage the distribution of food (e.g. per meal boxes) across designated areas. 
• Manage Coffee orders across all FA’S.  
• Coordinate rate card catering services, ensuring deadlines, accuracy and fulfilment. 
• Attend Venue Manager (VM) meetings to align on daily operational plans and resolve potential issues proactively. 
• Quality Control & Ensure food safety, hygiene, and compliance with FIFA catering standards. Monitor service quality.  
• Work closely with the Look & Feel and Signage teams to provide content for wayfinding signage in workforce restaurants. 
• Conduct post-service debriefs with the Main Operations Center (MOC) team to assess performance and identify areas for improvement. 
• Prepare and present daily closing reports on catering performance and operational challenges. 
• Track key data points related to catering operations and maintain organized records. 
• Daily Financial reconciliation  
• Collaborate on sustainability efforts, promoting eco-friendly practices such as responsible sourcing and waste reduction in catering services. 
• Ability to work long hours, including weekends and holidays, during the tournament. 
• Supporting the execution of operational and logistical plans across tournament venues and locations.
• Being present on-site during events to oversee operations, provide real-time problem-solving, and ensure smooth delivery.
• Managing tasks related to various functional areas, coordinating with teams and stakeholders to achieve operational goals.
• Working closely with venue teams, contractors, and local authorities to ensure compliance with FIFA guidelines and local regulations.
• Acting as the primary point of contact for day-to-day operations within assigned areas.
• Monitoring schedules, tracking progress, and addressing any operational challenges that arise.
• Collaborating with cross-functional teams across the USA, Canada, and Mexico to align on deliverables and timelines.
• Upholding FIFA’s commitment to excellence by ensuring all operational aspects meet or exceed standards.

FIFA World Cup 26 Skills Framework

• Accountability: Commitment to responsibilities and learning from actions.
• Decision Making: Ability to make quick, informed decisions under pressure.
• Inclusivity: Collaboration across diverse teams and networks.
• Innovation: Creative thinking to produce fresh ideas and solutions.
• Leadership: Encouragement of teamwork and effective delegation.
• Vision: Strategic foresight and alignment with organizational goals.

• Bachelor’s degree or similar level of higher education in Hospitality Management, Events Management, Culinary Arts, or Food Service Management.   
• Team Player, capable of working autonomously and meeting tight deadlines.  
• Solution oriented with a strong attention to detail.  
• Exceptional communication and organisational skills.  
• Problem solving and conflict resolution skills.  
• Positive attitude, patience and persistence.  
• International, cross-cultural work experiences preferred.  
• Minimum 3 years of experience of Catering project management processes or a similar role.   
• Strong understanding of F&B logistics, supplier coordination, and on-site service execution.  
• Ability to manage multiple catering zones and lead operational delivery under tight tournament schedules.  
• Knowledge of dietary requirements, food safety regulations, and large-scale meal distribution.  
• Experience building or evaluating innovative solutions.  
• Knowledge of international football (soccer), Hospitality or Catering in USA Stadiums and FIFA World Cups or Large-Scale sports Events.   
• Fluent in English. Spanish and/or French proficiency is a plus 
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools