, Reporting organisationally to the Head of Workforce, The Workforce Operations Manager will be a key member of the FIFA26 Workforce Management team, and work in close collaboration with the Zurich Workforce Management Team and other key individuals responsible for delivering the venue-based operations for the Workforce Department, including the management of the Workforce Operations venue teams. The scope will include upholding Workforce policies and procedures throughout various planning phases; spacing and material planning and working with a multitude of FAs to ensure workforce services are delivered on venue.
The Position
The main responsibilities and oversights of the Workforce Operations Manager for the FIFA World Cup 26™ include:
- Collaborate closely with the workforce planning manager to develop and manage an integrated workforce management process and deliver a consistent workforce planning across projects and delivery entities, ensuring appropriate and optimised resources to deliver the agreed service levels.
- Identify Workforce types and define entitlements for each type.
- Deliver and manage the functional and operational plans for all aspects of the Workforce Operations programme.
- Responsible for evolving the design and delivery plan of site operations for Workforce.
- Scope all physical operation spaces, overlay, technology and other equipment associated with Workforce delivery on site.
- Work with key service providers such as Catering and Transport to ensure Workforce services are planned and delivered.
- Build and maintain strong client focused relationships with all Functional Areas and work to update and confirm detailed site requirements for all areas.
- Develop and coordinate business process and procedures for WKF system requirements to support on site operations.
- Develop the Workforce Operations central delivery plan as part of the Operations Centre and manage the regular reporting, attrition mitigation and management as well as contingency planning to resolve Event Time workforce issues.
- Contribute to and deliver the Workforce Operations Role Specific and Operation Specific training and manage staff and volunteers on-boarding.
- Manage scheduling for the Workforce Operations Team and support the Workforce Services team in ensuring scheduling deadlines are met across all FA’s.
- Collaborate, support and motivate a large team of paid staff and volunteers who will deliver Workforce Operations on site.
- Collaborate with the wider Workforce Team on a day-to-day, operational basis.
- Support and lead delivery of Workforce Operations for events prior to the FIFA World Cup 2026, in particular: testing assumptions that can be apply to the FWC2026
Your Profile
Education & Qualifications
- University degree
- Master’s Degree an additional asset
Work Experience
- Minimum 8 years in the areas of Event Workforce and Volunteer Management
- Experience in major event in workforce management, logistics, with expertise in operational planning and delivery experience in large scale international sport events
- Experience of working in the region and knowledge of local culture is a bonus
- Understanding of external government stakeholders expected to be involved in Operations is a major asset
- Proven ability to manage clients and relations with multiple departments
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.