Job Description

About Hollywood Park

Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more. 

Culture

Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. 

Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S. 

Our S.T.A.R.S. commitments are enabled by five foundational principles:

• Start with Care –  create a lasting impact through genuine care 
• Thrive as a Team – create an environment of collaboration and encouragement
• Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support  others
• Resolve with Respect –  treat others with empathy, patience, and kindness
• Safety Always – maintain a safe and secure environment

SUMMARY:

The Security Dispatcher is a full-time position working within the Security Command Center, under the supervision of the Building Security Manager for SoFi Stadium.  The position entails working an assigned shift (Day, Evening, or Overnight).  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Dispatch Security personnel to emergency and non-emergency calls for service.
• Process and record emergency and routine calls for service.
• Answer incoming phone calls, operate a computer dispatch system, and monitor alarm systems.
• Monitor and direct appropriate response to all calls for service.
• Visually monitor extensive CCTV system.
• Communicate with law enforcement agencies, as necessary, to coordinate emergency/non-emergency information in real-time. 
• Properly dispatch/categorize all call types for service.
• Knowledge of CCTV system established protocols/operations of all equipment including tracking maintenance needs of cameras, servers. Acknowledge/identify the need for contact assistance of any operational issues that may affect views/footage. 
• Other duties as necessary and assigned.

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent
• Minimum of one year of prior Dispatcher experience 
• Effective verbal and written communication skills
• Able to exercise good judgement while assessing emergency and non-emergency situations; ability to maintain a calm and rationale demeanor.
• Demonstrated ability to operate a two-way radio and various communication equipment.
• Able to prioritize work and maintain effective time management skills.
• Preferred prior experience working in a Security role and environment.
• Flexible schedule; able to work nights, weekend, and holidays as required. 
• Position is a sedentary position; incumbent must be able to remain seated for extended periods of time.